Customer Support Software in the United Kingdome of 2022

Good customer service of any business helps achieve the set objectives of that business and good customer service is an essential part of running the business. If you are a business owner, you should tell your higher staff about the benefits and uses of customer service software in your business. Not only in the UK but also are have many countries that use customer supported software. This will help improve customer service efforts in your business. This includes Alerts/Notifications and Ticketing. Here we evaluated software options that include these types of features.

What is customer support software?

Customer support software is a service that helps the maintenance of a custom software solution. Customer support software services are: resolving, fixing bugs, queries, code updates, developing new features. Customer support software is known by the multiple channel tools. Multiple channel tools help you organize and keep track of tickets, communicate with customers, and resolve customers’ problems. If you have a business and you are using customer support software, then you can get many benefits in your business.

Famous Customer support software in the UK

Zendesk

Zendesk is the best customer support software in the UK. Many companies in the UK are using this software. This software provides many advanced features related to customers support. This software helps to build your business. Zendesk software is easy-to-use and powerful. It is specially designed to help your customers, manage teamwork and it is a solution to customer’s problems.

Features of Zendesk

• Ticket steering
• API
• Live chat software
• Native integrations
• Knowledge base
• Tracking and reporting
• Self-service portal
• Population forums
• Computerization

Sprout Social

Sprout Social is an amazing type of customer support software and it helps support teams deliver cohesive social support experiences that are immensely valuable. Through the use of this software as a business owner, you can grow your business and manage your customers easily. This software is a combination of marketing, sales, engagement features, social media monitoring, and support.

Features of Sprout Social

• Post scheduling
• Tracking and reporting
• Customer segmentation
• Reporting and Analytics
• Automation
• Social media monitoring/management

Hootsuite

Hootsuite is the best customers support software for those people who want to update, create, review and edit tickets from social media. This software helps to team engage with schedule and customers across multiple social networks from safe web-based dashboards.

Features of Hootsuite

• Post scheduling
• Customer segmentation
• Social media monitoring/management
• Automation
• Tracking and reporting

MailChimp

MailChimp allows the business to track, send, create email newsletters, events invitations, and signup forms. This customer support software is an all-in-one marketing platform. Through the use of this software, you can create lending pages, track performance, and automate emails and ad campaigns.

Features of MailChimp

• Landing page and email design tools
• Automation
• Tracking and reporting          
• Contact management
• Social media monitoring
• Live chat

Apple Business Chat

Apple Business Chat is amazing customer support software. Through using this software customers can get answers to their questions, resolve issues, schedule appointments, make purchase-without leaving messenger, and resolve issues. In the UK, many companies are using this software and they get benefits in their business.

Features of Apple Business Chat 

• Payments
• Native integrations
• Booking
• Image/audio/video file support
• API

Facebook

Facebook Messenger and WhatsApp are enables customers to get fast, convenient messaging support over the phone messaging support on phones around the world. With a CRM platform like Sunshine Conversations, customers can do everything from change hotel reservations, pay bills or find the right lipstick color all within a messaging thread.

Features of Facebook

• Native integrations
• Image/audio/video file support
• Booking
• Payments
• API

SurveyMonkey

SurveyMonkey is a prevalent client assistance device that gives layouts to a plenty of client studies to assist the business with pushing ahead in things like item criticism and CSAT.

As such, SurveyMonkey empowers you to gather input from clients or representatives with negligible disturbance to you and them.

Features of SurveyMonkey

• Image/audio/video file support
• Email distribution
• Native integrations
• Live results tracking
• Polling
• Tracking and reporting
• API

Slack

Slack is the best customer support tool. This software allows internal customers to get support from the HR and IT departments. Slack allows these features from the same channel they use to communicate with their teammates. Through using this software employees can self-serve over scale and you can do better communication with your customers.

Features of Slack

• Video conferencing
• Messaging
• Live chat
• Community forums
• Surveys
• Native integrations
• API

Recurly

Recurly is amazing customer support software. It provides a billing management platform and versatile subscription to manage the entire subscriber lifecycle. This software is very powerful and it offers discount codes. If you want good customer management in your business, then this is the right choice for you.

Features of Recurly

• Multiple payment options
• Self-service portal
• Automation
• Native integrations
• API
• Subscription management

Jira Service Desk

Jira service desk provides management of IT teams with an advanced service desk that has everything they need ITIL-certified processes. Jira bills itself as the solution to silos between IT, developers, and operations. With this software, you can get service of 7-days free service trials.

Features of Jira Service Desk

• Automation
• Native integrations
• Knowledge base
• API
• Tracking and reporting
• Ticket routing
• Live chat software
• Self-service portal

Advantages of using customer support software

If you have a business and you are using customer support software, then you can get many benefits in your business. Customer support software allows organize, manage and respond to all customer service requests also it helps you track all customers services requests. Some business benefits of customer service software are here:

• The report, automates, and measures your customer service efforts
• Maintain track of all customers’ requests and emails
• Route customer requests to the right person the first time, every time
• Saves time and react earlier to your customers
• Maintain all customer support information in one place

Conclusion

Thus we can conclude that customer support software is very useful for business. In the UK many companies are using this software to manage all works related to customers. You can choose a good customer support software for your business and you can get many benefits in your business.

Source:

What is customer support software?

Benefits of using customer support software

Popular customer support software in the UK